Integrated healthcare software solution

The problem

labor team is a fast-growing private medical laboratory based in Switzerland. As part of the healthcare industry, the group's operations were growing rapidly; they needed a healthcare app to help them evolve. The customer service department was increasingly receiving customer inquiries in 3 different languages. The existing tools in their healthcare systems could not integrate with Electronic Health Records (EHR), forcing the team to spend a lot of time switching between platforms or searching for medical data during the call.

Requirements of the solution

The labor team required a digital solution that seamlessly integrates with their tools and provides a 360-degree view of past communications and patient data of each customer. It needed to streamline workflows and usability to consolidate relevant information into a single mobile application that healthcare professionals could use to answer questions, conduct consultations, and collect health information. In addition, as a practice management software, it required regulatory compliance to ensure data security, protect patient information and healthcare data.

How we helped

Valudio specializes in healthcare software development services, custom software development and specific needs. We built a minimum viable product (MVP) that displays relevant medical records in a pop-up window when a call is received by pulling data from the Cisco Unified Communications Manager (CUCM), LIS, and other APIs. After successfully delivering the MVP, Valudio's development team created a schedule to deploy the new healthcare application fully. The team met with the work team every two weeks to present new features and gather feedback from user experience testing during development.

The outcome

Valudio’s agile development process resulted in user-friendly custom healthcare software. Similar to EHR software, our solution lets the employees retrieve each caller's information and contact history in real-time, resulting in a smooth patient experience. It also enables internal call redirections and retracing of previous patient engagement. The interface incorporates a powerful dashboard displaying information about individual staff members, including whether they are on the phone or meeting. Telehealth and telemedicine functionalities are also integrated, enabling patient portals and virtual health services. Finally, daily reports with relevant customer service KPIs are sent to department leaders, supporting healthcare providers in managing patient care and medical services more effectively.

Tech stack

• ElectronJS and Angular for the client application
• ASP.NET Core backend
• SQL Server and Oracle database
• Real time communication using web sockets
• Mobile app for IOS and Android using React Native
• Computer telephony integration (CTI) with TAPI