Pharma app for order entry

The problem

Disposan (now Dr. Risch Group) is a wholesale pharma company that supplies a complete range of medicines and equipment for doctors and pharmacists in the medical sector. They wanted to improve the customer order experience and reduce employees' time taking orders via telephone or fax.

Doctors could call, fax, or scan the medical product to place an order using old physical devices (barcode scanners). These barcode scanners had several problems: they needed to be connected to a computer, were usually expensive, and sometimes failed to work reliably. In addition, they were sometimes not compatible with the operating systems on doctors’ computers.

In addition, employees had to manually enter orders into the ERP, rendering the entire ordering process cumbersome and prone to errors.

How the solution was defined

Following a detailed analysis of the current processes, we focused on maximizing improvements to the overall customer experience in line with the pharmaceutical industry's digitization. Based on our expertise, we proposed the development of a mobile app that can be used with both Apple and Android devices as the best solution. Following the delivery of the first version, Disposan hand-picked a group of customers to test the solution. After a successful trial, the solution was made available to all customers.

How we helped

We developed a mobile order entry pharma app for iOS/Android and integrated it directly with Disposan’s ERP. This allowed doctors to place orders much more quickly since they could now scan the products with their smartphones without needing to be connected to a computer. In addition, doctors could search for new products in the catalogue or place recurring orders. The simplified user experience enhances healthcare transformation with a single mobile application.

Our app development for Disposan will help pharmaceutical companies get real-time results when placing orders. Its user-friendly nature will benefit workflows and help streamline pharmacy management.

Tech stack

• Mobile app for IOS and Android / Google Play using React Native
• ASP.NET Core Backend
• ERP integration